Our Policies
Return Policy
Your complete satisfaction is our top priority. If your products are damaged, please reach out to shipping@rondasfinefoods.com and kindly include a picture of the jar/box with your inquiry. We will respond ASAP to ensure you receive a replacement.
It is our goal to ensure your experience with us is positive. If you are not satisfied with your order, please reach out to steve@rondasfinefoods.com within seven days of receipt so that we can address any issues or concerns.
We accept returns of unopened and fully sealed items within seven business days of receipt, standard shipping rates apply.
Please allow 14 business days to receive and process your return. We will notify you via email when we have processed the return and issued a refund to the credit card on file. Expect to see a credit to your billing statement within 30 days depending on your card billing cycle.
CAN I CANCEL MY ORDER ONCE PLACED?
Unfortunately, we are unable to cancel orders that are processed or have been fulfilled.
Shipping Policy
We ship our products to you via USPS, FedEx or UPS, Monday-Friday. After we receive your order, an Order Confirmation Email will be sent. All items will be carefully packaged by hand to prevent breakage. Once we ship your package, you will receive a Shipping Confirmation Email that includes your tracking number. Please allow 2-3 business days for processing.
Please note, once the package leaves our warehouse, we cannot control external circumstances such as the weather and postal service center delays.
MY PRODUCT HAS ARRIVED DAMAGED.
Your complete satisfaction is our top priority. If your product arrives damaged, please reach out via email to shipping@rondasfinefoods.com and kindly include a picture of the damaged item with your inquiry. We will respond ASAP to ensure you receive a prompt replacement.
Please reach out to shipping@rondasfinefoods.com with any shipping questions or concerns.
Privacy Policy
Privacy Policy for Ronda’s Fine Foods, LLC
Our Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website at www.rondasfinefoods.com.
This policy applies only to information collected by our website and not to outside websites that you may visit by following links from our pages. We encourage you to review each third-party website’s privacy policies before disclosing any information to that website.
We are committed to protecting and securely managing all of your personal information.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as Device Information.
We collect Device Information using Cookies, Log Files, Web Beacons/Tags/Pixels. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Log files track actions occurring on the website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. Web Beacons/Tags/Pixels are electronic files used to record information about how you browse the website.
Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information including your credit card number, email address, and phone number. We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are talking about Device Information and Order Information.
How we use your Personal Information
The Order Information that we collect is used to fulfill any orders placed through the website including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to communicate with you, screen our orders for potential risk/fraud, and to provide you with information/advertising related to our products.
The Device Information that we collect is used to help us screen for potential risk/fraud and to improve and optimize our website by generating analytics about how our customers browse and interact with the website as well as to assess the success of our marketing and advertising campaigns.
How we share Personal Information
We share your Personal Information with third parties to help us utilize the information, as described above. For example, we use WooCommerce to power our online store. You can review how WooCommerce, collects and uses your Personal Information at https://automatic.com/privacy/#information-we-collect.
We also use Google Analytics to help us understand how our customers use our Site. You can review how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy. You may opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
California Do Not Track Policy
Some browsers offer a Do Not Track feature that lets you tell websites that you do not want to have your online activities tracked. We do not respond to these Do Not Track signals. We do not track your Personal Information about your online activities over time and across third-party websites. We also do not authorize third parties to collect any Personal Information from you for these purposes.
CCPA Data Subjects Rights
The California Consumer Privacy Act (CCPA) provides privacy rights to California residents with respect to Personal Information. Those rights include, with certain qualifications, the right to opt out of the sale of their Personal Information to third parties (note that Ronda’s Fine Foods, LLC does not sell Personal Information to third parties); the right to request deletion; and the right not to receive discriminatory treatment by Ronda’s Fine Foods, LLC for exercising any of the privacy rights mentioned in this Policy.
If you wish to exercise any of these data subject rights or have questions regarding our privacy policy or practices, please contact us via the Contact Us section below. You may designate an authorized agent to make a request pursuant to this policy on your behalf in accordance with the CCPA. We may require that you provide the authorized agent with written permission to act on your behalf and that the authorized agent verify their identity directly with us.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the Contact Us section below.
Additionally, if you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through our website, we will maintain your Order Information for our records, unless you ask us to delete this information.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes
Please note, we may update our Privacy Policy at any time to comply with all legal, operational or regulatory stipulations.
CONTACT US
We love hearing from you! If you have any questions regarding our Privacy Policy, please contact us at Steve@RondasFineFoods.com, or by mail at the address listed below.
Ronda’s Fine Foods, LLC
Attn: Steve Davis
PO BOX 743
Petaluma, CA 94953